Features

Handle Calls Your Way

Primo Talk’s hosted phone system offers a variety of features that can allow you to control your calls in a professional manner.

By handling calls efficiently, you can save time and improve customer service.

Our features include:

Route calls to the right destination by implementing IVR's. Press 1 for Sales, Press 2 for Support.

Group together extensions such as sales teams or support engineers. Helping you direct calls to multiple users at once.

Need to nip out the office? Forward calls to your mobile or set up follow me to try both handset and mobile.

Based in the Cloud, Primo Talk's PBX allows your team to work remotely whilst still receiving calls as normal.

Connect large amounts of people to keep everyone in the loop on meetings or strategic planning.

Keep track of your organisations calls, see a breakdown of user talk time to measure performance.

Speak with internal or external contacts via Video calls (compatible device required).

Control you calls differently based on the time of day. If your office closes after 5pm, send all calls to voicemail or forward elsewhere.

Keep callers engaged by playing custom hold music or recordings, letting them know they're still connected.